Privacy Policy
This policy explains what information we collect, how we use it, and how we keep it secure.
Your Privacy Matters
At Sally-Anne Barber Physiotherapy, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable healthcare regulations.
Quick Summary
Here’s a simple overview of how we handle your personal information:
We only collect the information needed to provide physiotherapy care.
Your information is kept confidential and secure.
We never sell your personal information.
Information may be shared with other healthcare providers involved in your care.
You have the right to access, correct, or request deletion of your information where legally permitted.
For full details, please read the sections below.
About the Practice
Sally-Anne Barber Physiotherapy is a private physiotherapy practice providing physiotherapy services to patients.
The practice complies with applicable healthcare and privacy legislation, including the Protection of Personal Information Act (POPIA).
Practice Contact Details
19 Riesling Road
The Vines, Cape Town, 7806
Information Officer
The Information Officer ensures that the practice complies with data protection laws and manages privacy-related enquiries.
Information Officer:
Sally-Anne Barber
Phone
082 257 6624
Personal Information We Collect
We may collect personal information such as:
Name, ID number, and date of birth
Contact details and address
Medical history and health information relevant to treatment
Medical aid or insurance information
Next-of-kin contact details
Appointment records and treatment notes
Billing and payment information
Consent forms and correspondence
This information is usually collected directly from you, but may also be obtained from other healthcare providers involved in your care.
How Your Information Is Used
Your personal information is used to:
Provide physiotherapy assessment and treatment
Communicate with you about appointments or care
Refer you to other healthcare practitioners where appropriate
Prepare invoices and process payments
Maintain accurate patient records
Comply with legal and regulatory requirements
Your personal information is not used for commercial or marketing purposes without your consent.
When Information May Be Shared
Your personal information may be shared with:
Healthcare practitioners involved in your care
Your medical aid or insurance provider
Service providers who assist the practice with administration or systems
Professional advisers (such as accountants or auditors)
Regulators or authorities where required by law
Information is only shared where necessary and permitted by law.
Protecting Your Personal Information
We take appropriate steps to ensure your personal information is secure.
These measures include:
Secure storage of physical records
Password-protected electronic systems
Restricted access to sensitive information
Secure data backups
Confidentiality agreements with staff and service providers
Communication Platforms
We may communicate with patients using platforms such as email or messaging services (e.g., WhatsApp).
These services operate under their own privacy policies and may process information independently.
Your Rights
Under POPIA, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Object to certain processing of your information
Withdraw consent where processing is based on consent
To exercise these rights, please contact the Information Officer.
Marketing Communication
If you consent, we may occasionally send updates such as:
Practice news or updates
Educational information
Information about services that may benefit you
You can opt out of these communications at any time.
Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in legislation or practice operations.
The most recent version will always be available on our website.
Questions or Complaints
If you have questions about this policy or how your personal information is handled, please contact the Information Officer.
You may also lodge a complaint with the Information Regulator of South Africa: