PAIA Manual
Quick Summary
This page explains how you can request access to information held by Sally-Anne Barber Physiotherapy under the Promotion of Access to Information Act (PAIA).
You may request access to records if:
The information is required to exercise or protect your rights.
The request follows the correct PAIA process.
Requests must be submitted in writing to the practice using the contact details below.
1. Introduction
The Promotion of Access to Information Act (PAIA) gives individuals the right to request access to information held by public and private bodies when that information is required to exercise or protect their rights.
This manual outlines the procedure for requesting access to information from Sally-Anne Barber Physiotherapy, and describes the types of records the practice holds.
2. Contact Details
Requests for information should be directed to:
Practice: Sally-Anne Barber Physiotherapy
Registration Number: 0533041, PT0099562
Information Officer: Sally-Anne Barber
E-mail: sal@sallyannebphysio.co.za
Telephone: 082 257 6624
Physical Address: 19 Riesling Rd, The Vines, Cape Town
3. Guide to PAIA
A guide explaining how to use the Promotion of Access to Information Act is available from the Information Regulator.
The guide explains:
How to submit a PAIA request
The forms required
Applicable fees
Remedies available if a request is refused
You can obtain the guide from:
Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg
4. Records Held by the Practice
Sally-Anne Barber Physiotherapy may hold records in the following categories:
Patient Records
Patient registration details
Medical and physiotherapy treatment records
Appointment records
Clinical notes and assessments
Treatment plans and progress reports
Administrative Records
Appointment schedules
Internal communications
Business records
Financial Records
Invoices
Billing information
Payment records
Personnel Records (if applicable)
Employment contracts
Staff records
HR documentation
5. Information Available in Terms of Other Legislation
Certain records may also be available under other legislation, including but not limited to:
Health Professions Act
National Health Act
Protection of Personal Information Act (POPIA)
Occupational Health and Safety Act
Basic Conditions of Employment Act
Labour Relations Act
Income Tax Act
Value-Added Tax Act
Access to these records will be subject to the applicable laws.
6. Records Automatically Available
Some information may be available without submitting a formal PAIA request, including:
Public information on the practice website
General information about services offered
Practice contact details
Requests for additional records may require a formal PAIA request.
7. How to Request Access to Records
To request access to records, you must:
Submit a written PAIA request.
Clearly describe the record you are requesting.
Explain why the information is required to exercise or protect your rights.
Provide sufficient information for the practice to identify the record.
Requests should be sent to the Information Officer using the contact details provided above.
8. Fees
PAIA may require payment of certain fees, including:
A request fee
A search and preparation fee
Copying or reproduction fees
You will be informed of any applicable fees before the request is processed.
9. Grounds for Refusal
Access to information may be refused in certain circumstances, including where:
The disclosure would violate a person’s privacy.
The information is confidential.
The record contains commercially sensitive information.
Disclosure would be unlawful.
If a request is refused, the reason will be provided in writing.
10. Protection of Personal Information
All personal information is handled in accordance with the Protection of Personal Information Act (POPIA).
Patient records and personal data are kept confidential and are only shared where legally permitted.
11. Updates to this Manual
This PAIA Manual may be updated from time to time to reflect changes in legislation or practice policies.